Effective communication protocols

The rules on this page have been approved in concept by the SCRAP committee, but the exact wording is still being adjusted. Please use these rules. Please send any feedback to SCRAP.

General guidelines

Remember who your audience is.

When sending to cats or cat-l, put the affected libraries' codes in the subject line when the intended audience is fewer than 75% of all libraries.

When forwarding or replying to a message, trim down the original post or quote appropriate passages.

Follow standard listserv etiquette, such as the OLAC-L Netiquette.

Whom to contact when

CCS general membership

Use the shelp mailing list, shelp-l@ccs.nsls.lib.il.us

Catalogers for general announcements

Use the cats alias, cats@ccs.nsls.lib.il.us

This is an alias (forward group), which means that replies go only to the sender, not everyone subscribed to the list, unless you choose to reply to all.

Catalogers when discussion is needed

Use the cats-l list, cats-l@ccs.nsls.lib.il.us

This is a listserv, which means that replies go to the list, which means everyone subscribed to the list.

Specific technical services issues

Use the xxxtech aliases, formed by using the old NSLS codes, such as alktech@ccs.nsls.lib.il.us

SCRAP committee

Use the scrap alias, scrap@ccs.nsls.lib.il.us

This is an alias (forward group), which means that replies go only to the sender, not everyone subscribed to the list, unless you choose to reply to all.

For a specific person

Use that person's individual email address. (List not maintained on the wiki.)

Forward vs reply vs reply all

• Forward requires you to specify your recipient.
• Reply automatically replies to the original sender or the entire list (see above).
• Reply all replies to the sender and all of the recipients, including CC: and BCC: recipients.