Effective communication protocols
| The rules on this page have been approved in concept by the SCRAP committee, but the exact wording is still being adjusted. Please use these rules. Please send any feedback to SCRAP. |
General guidelines
Remember who your audience is.
Put the affected libraries in the subject line when it is fewer than 75% of all libraries.
When forwarding or replying to a message, trim down the original post or use quotes.
Follow standard listserv etiquette, such as the OLAC-L Netiquette.
Whom to contact when
- CCS general membership
- Use the shelp mailing list, shelp-l@ccs.nsls.lib.il.us
- Catalogers for general announcements
- Use the cats list, cats@ccs.nsls.lib.il.us
- This is a forward group, which means that replies go to the sender, not everyone subscribed to the list, unless you choose to reply to all.
- Catalogers when discussion is needed
- Use the cats-l list, cats-l@ccs.nsls.lib.il.us
- This is a listserv, which means that replies go to the list, which means everyone subscribed to the list.
- Specific technical services issues
- Use the xxxtech aliases, formed by using the old NSLS codes, such as alktech@ccs.nsls.lib.il.us
- SCRAP committee
- Use the scrap list, scrap@ccs.nsls.lib.il.us
- For a specific person
- Use that persons individual email address. (List not maintained on the wiki.)
- Forward vs reply vs reply all
- Forward requires you to specify your recipient.
- Reply automatically replies to the sender.
- Reply all replies to the sender, all of the recipients, including CC: and BCC: recipients.